Claim Hours – Privacy Policy

1. Introduction

Claim Hours (“we”, “us”, “our”) provides a work-from-home hour tracking application (the “Service”). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the Service through our website, mobile applications, or any related platform.

By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this policy, please do not use the Service.

2. Information We Collect

We may collect the following categories of information:

2.1 Information you provide

• Account information such as your name and email address, provided during registration or account management
• Work log data including dates, times, durations, descriptions, and related classifications that you enter into the Service
• Preferences and settings you configure within the Service
• Communications you send to us, including support requests and feedback

2.2 Information collected automatically

• Device and browser information such as device type, operating system, and browser version
• Usage information, such as pages visited, features used, device type, and general location (country or region level)
• Log data such as IP addresses, access times, and referring URLs

2.3 Payment information

Payment transactions are processed by third-party payment providers. We do not directly collect, store, or have access to your full payment card details. We may receive transaction identifiers and confirmation of payment status from our payment providers.

3. How We Use Your Information

We use the information we collect to provide and improve the Service. This includes understanding how features are used so we can fix issues and make the app better. Specifically, we use your information to:

• Provide, operate, and maintain the Service
• Process transactions and send related notices
• Respond to your enquiries, support requests, and communications
• Send service-related notifications, such as reminders you have configured
• Monitor and analyse usage patterns to improve the Service
• Detect, prevent, and address technical issues, fraud, or security concerns
• Comply with legal obligations

Your data is not sold, rented, or shared for marketing or advertising purposes.

4. Third-Party Service Providers

We use third-party service providers to help us operate the Service, including providers of hosting, database, authentication, payment processing, and analytics services. We also use analytics providers to collect aggregated usage data that helps us understand how the app is used and where to improve it. These providers may have access to your personal information only to perform tasks on our behalf and are obligated not to disclose or use it for other purposes.

We are not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party services you interact with.

5. Data Storage and Security

Your data is stored on servers operated by our infrastructure providers. We implement commercially reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction, including encryption in transit and at rest and access controls limiting data access to authorised processes.

No method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service to you. If you delete your account, we will delete your personal information within a reasonable timeframe, except where we are required to retain it to comply with legal obligations, resolve disputes, or enforce our agreements.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information
• Object to or restrict certain processing of your personal information
• Request portability of your personal information in a structured, commonly used format
• Withdraw consent where processing is based on consent

You can delete your account and all associated data at any time from within the app. To do so, go to Settings → Delete Account and confirm with your password. This will permanently remove your profile, all work log entries, presets, preferences, and purchase records. This action cannot be undone.

To exercise any other rights, contact us at the email address below.

8. Children's Privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from your jurisdiction. By using the Service, you consent to the transfer of your information to such countries.

10. Cookies and Local Storage

The Service may use cookies, local storage, and similar technologies to maintain your session, remember your preferences, and improve your experience. These are essential to the operation of the Service. We do not use advertising or third-party tracking cookies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date at the top of this page. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.

12. Contact

If you have questions or concerns about this Privacy Policy or our data practices, contact us at privacy@claimhours.com.