Claim Hours – Terms of Service

1. Acceptance of Terms

By accessing or using Claim Hours (the “Service”), including our website, mobile applications, and any related platforms, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use the Service.

We may update these Terms from time to time. Continued use of the Service after changes are posted constitutes acceptance of the revised Terms.

2. Description of Service

Claim Hours is a productivity tool that allows users to log and track work hours for record-keeping purposes. The Service may include features for data entry, reporting, data export, and related functionality. Features may be added, modified, or removed at our discretion. The Service may collect aggregated usage data to help us maintain and improve the product.

3. Accounts

You must create an account to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate and complete information during registration and to keep it up to date.

You must notify us immediately of any unauthorised use of your account. We are not liable for any loss arising from unauthorised access to your account.

4. Purchases and Payments

Certain features of the Service may require a one-time purchase. All prices are displayed in Australian Dollars (AUD) unless otherwise stated. Prices are subject to change without notice, but changes will not affect purchases already completed.

Payments are processed by third-party payment providers. By making a purchase, you agree to the terms and conditions of the applicable payment provider.

All purchases are final and non-refundable, except where required by applicable law (including the Australian Consumer Law). If you believe you are entitled to a refund, contact us at the email address below.

5. User Content and Data

You retain ownership of all data and content you submit to the Service (“User Content”). By using the Service, you grant us a limited, non-exclusive licence to store, process, and display your User Content solely for the purpose of providing the Service to you.

You are solely responsible for the accuracy, completeness, and legality of your User Content. We do not verify, validate, or audit any data you enter into the Service.

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws or regulations
• Attempt to gain unauthorised access to any part of the Service, other accounts, or systems connected to the Service
• Interfere with or disrupt the integrity or performance of the Service
• Reverse engineer, decompile, or disassemble any part of the Service, except where permitted by law
• Use automated means (bots, scrapers, or similar) to access the Service without our prior written consent
• Misrepresent your identity or affiliation with any person or organisation

We reserve the right to suspend or terminate your account if we reasonably believe you have violated these Terms.

7. Intellectual Property

The Service, including its design, code, branding, and all related intellectual property, is owned by us or our licensors and is protected by copyright, trademark, and other intellectual property laws. Nothing in these Terms grants you any right to use our trademarks, logos, or branding without prior written consent.

8. Disclaimers

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, secure, or free from viruses or other harmful components.

Claim Hours is not a tax advisory service. The Service provides tools for record-keeping only and does not constitute financial, tax, or legal advice. We make no representations about the accuracy or suitability of any calculations, estimates, or reports generated by the Service. You are solely responsible for ensuring your records and tax claims comply with applicable laws and regulations. Always consult a qualified tax professional for personalised advice.

Claim Hours is an independent product and is not affiliated with, endorsed by, or associated with the Australian Taxation Office or any government body.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU HAVE PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability under the Australian Consumer Law.

10. Indemnification

You agree to indemnify, defend, and hold harmless Claim Hours and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with your use of the Service, your User Content, or your violation of these Terms.

11. Termination

You may terminate your account at any time by deleting it from within the Service. Upon deletion, your data will be permanently removed in accordance with our Privacy Policy.

We may suspend or terminate your access to the Service at any time, with or without cause and with or without notice. Upon termination, your right to use the Service ceases immediately.

Sections of these Terms that by their nature should survive termination (including Disclaimers, Limitation of Liability, Indemnification, and Governing Law) will survive.

12. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia, without regard to conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts of New South Wales, Australia, for the resolution of any disputes arising out of or relating to these Terms or the Service.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

14. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Claim Hours regarding your use of the Service and supersede all prior agreements and understandings.

15. Contact

If you have questions about these Terms, contact us at support@claimhours.com.